Refund & Return Policy

At Drop Out Store we have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your eligible item must be in the same condition that you received it, unworn or unused (meaning it can't have gone through the wash), with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Eiligble returns are items that are NOT on sale & items that do not meet our Exceptions and Non-Returnable Items guideline below.

Our return window is classed as 14 days from the time the item has been sent from our warehouse, to 14 days before you decide to ship your item back to us. Items officially sent back to us after the 14 day window will be subject to investigation.

To start a return, you can contact us at hello@idroppedout.co. If your return is accepted, we’ll contact you to organise the process of return shipping, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and you will also need to pay for your own shipping fees.

Items being returned/refunded due to "incorrect sizing" and or "item not being wanted" do not warrant free returns. It is expected the customer pay for their own shipping to return the item back to Drop Out.

 

*PLEASE NOTE* We now no longer accept returns, refunds or exchanges from the following countries/regions:

European Union (France, Italy, Germany, Belgium), United States of America, Canada, Japan, Mainland China, Singapore, Hong Kong, Thailand & Vietnam.

You can always contact us for any return question at hello@idroppedout.co.

 

Self-return Requests

We now offer a "self-return request" option. To be eligible for this, you will need to have an active account with us at Drop Out Store. An active account with Drop Out Store is defined as an account that is subscribed to our marketing database. Unsubscribed accounts cannot request a self-return as the consumer has opted out of receiving any update emails from us.

To process a self-return, please follow the below instructions:

1. Go to our website www.idroppedout.co

2. Login to your account - this will prompt you with a 6-digit code that you can enter to access your account.

3. All purchases associated with your account will be shown. Please select the order in which you wish to request a return and follow the prompts.

4. Drop Out Store will receive you return request and process accordingly, providing the return are within the above mentioned guidelines.

 

If you have made a purchase with Drop Out Store and it does not show within your purchases, please contact us at hello@idroppedout.co and we will do our best to solve the issue.

 

Exceptions | Non-Returnable Items | Sale Items | Limited Release Product

Certain types of items cannot be returned, exchanged or refunded. Perishable goods (such as candles, incense etc), and personal goods (such as jewellery - Rings, Earrings, Bracelets & Chains, Watches, Sunglasses etc) will not be accepted for returns, exchanges or refunds. Other personal goods such as Beanies, Hats, Balaclavas may be returned if the condition of the product meets a return standard that allows us to re-sell the item again. Unless there is a manufacturers fault, we will not exchange or refund any of the above items. Please get in touch if you have questions or concerns about your specific item.

We do not accept returns, exchanges or refunds on Drop Out Store gift cards.

All SALE items are not eligible for returns, exchanges or refunds and are deemed as final sale.

All Limited Release product are not eligible for returns, exchanges or refunds and are deemed to be "final sale" items. These items will be clearly labelled in the item description through our web-store.

Due to changes within the structure of Asics, we can no longer sell Asics branded product (footwear) outside of New Zealand.

 

European Union Sales

All sales made via our webstore "www.idroppedout.co" to the European Union (France, Italy, Germany, Belgium etc) are final. We do not accept returns, exchanges or refunds for sales made into the European Union.

From time to time, you (the customer) may be charged with additional duties, taxes and levy fees in accordance with your countries importation guidelines. These fees are payable by you, the customer, and Drop Out Store holds no liability in paying these charges.

Drop Out Store holds no liability in explaining or duly noting what your countries importation thresehold may be. On importation files sent with your parcel, we simply use the total value of the product as you purchased.

Please note; any duties, taxes and fees are payable through your local governing bodies payment facilities. You cannot pay Drop Out Store for your fees to be passed on, or additionally expect a refund for any fees you obtain.

 

Store Operations

Drop Out Store is a online & physical Brick & Mortar store located in Newmarket, Auckland, New Zealand. It is a sub-divisional store of Locals Streetwear NZ Ltd, our parent company. Stock in-store may differ from that featured on our website, however, we update stock levels daily to ensure that item quantities across both channels are as accurate as possible.

 

Store Sales (& online sales)

Drop Out Store is not required to "match" or discount an item's 'sale' price as per a competitors doing. We reserve the right to discount any item available at Drop Out Store at the discretion of our own accord. Our brand partners, Showrooms, 3PL's and affiliates recommend pricing metrics and discount metrics, but we are not required to follow any metrics 'recommended' to us.

Seasonal in-store 'sales' occur from time to time. We reserve the right to discontinue any seasonal in-store sale at any time, without notice to the consumer. We reserve the right to refuse offering the sale price to anyone without notice. Outside of these seasonal sales, all promotional material distributed by Drop Out Store should not be deemed 'sale' material, and should only be understood as general merchandising promotions unless specifically stated otherwise.

From time to time Drop Out Store, our brand partners, Showrooms, 3PL's and affiliates may collaborate on large scale merchandising promotions, for e.g. digital billboards & magazine advertisements. These promotional activities should never be deemed as 'sale' material and should never warrant a 'discount' on any item, unless specifically stated in the advertisement.

 

"ONLINE ONLY" Sale Policy

Some of the stock in possesion of Drop Out Store is deemed to be ONLINE ONLY. Stock is not physically held and or available in-store and cannot be tried on in-store. All items deemed ONLINE ONLY will be clearly marked as such in the product heading. 

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note, purchasing a new item to "replace" an item that is not eligible for returns, exchanges or refunds will not warrant a return, exchange or refund for your original order.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Please note that orders paid for (and refunded) by PayPal & AfterPay may take upwards of 21-days to clear back to your account.

 

Gift Vouchers

Drop Out Store Vouchers only valid for 24-months after the date of issue. Vouchers cannot be exchanged for cash, credit/debit card refunds. The minimum purchase value with a Gift Voucher is $20 NZD. any purchase below this value cannot be processed using a Drop Out Store Voucher. Vouchers may be used for purchases of higher value than the stated monetary value of the Voucher, upon payment of the difference. Vouchers may be subject to verification at the time of presentation. All Drop Out Store issued Vouchers will have unique security codes, if a code does not match what is verified in the Drop Out Store system, we will deem the Voucher fraudulent. Vouchers may be used for online purchases. all purchases made online using a voucher are not eligible for returns, exchanges or refunds.

 

Updated 10/07/2024