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Refund policy

Operational Policy & Refund/Return Policy

Refund Policy

At Drop Out we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused (meaning it can't have gone through the wash), with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and you will also need to pay for your own shipping fees.

You can always contact us for any return question at


Exceptions / non-returnable items / Sale Items / Limited Release product

Certain types of items cannot be returned, exchanged or refunded. Perishable goods (such as candles, incense etc), and personal goods (such as jewellery - Rings, Earrings, Bracelets & Chains watches, sunglasses etc) will not be accepted for returns, exchanges or refunds. Unless there is a manufacturers fault, we will not exchange or refund any of the above items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

All SALE items are not eligible for returns, exchanges or refunds and are deemed to be "final sale" items.

All Limited Release product are not eligible for returns, exchanges or refunds and are deemed to be "final sale" items. These items will be clearly labelled in the item description through our web-store.


Store operations

Drop Out Store is a online & physical Brick & Mortar store located in Newmarket, Auckland, New Zealand. It is a sub-divisional store of Locals Streetwear NZ Ltd, our parent company. Stock in-store may differ from that featured on our website, however, we update stock levels daily to ensure that item quantities across both channels are as accurate as possible.


Store Sales (& online sales)

Drop Out Store is not required to "match" or discount an item's 'sale' price as per a competitors doing. We reserve the right to discount any item available at Drop Out Store at the discretion of our own accord. Our brand partners, Showrooms, 3PL's and affiliates recommend pricing metrics and discount metrics, but we not required to follow any metrics 'recommended' to us.

Seasonal in-store 'sales' occur twice per year. These sale timelines are generally specified to "Mid-year Sales" & "Boxing Day" sales. We reserve the right to discontinue any seasonal in-store sale at any time, without notice to the consumer. We reserve the right to refuse offering of the sale price to anyone without notice. Outside of these seasonal sale timelines, all promotional material distributed by Drop Out Store should not be deemed 'sale' material, and should only be understood as general merchandising promotions. 

From time to time Drop Out Store, our brand partners, Showrooms, 3PL's and affiliates may collaborate on large scale merchandising promotions, for e.g. digital billboards & magazine advertisements. These promotional activities should never be deemed as 'sale' material and should never warrant a 'discount' on any item, unless specifically stated in the advertisement.


Changes to our 'Sale' policy

From the 01/12/22 (1st December, 2022), Drop Out Store will be restructuring how we operate our in-store and online 'sale' sections. ALL 'sale' items will become available for purchase through only our webstore under the specified 'sale' heading. Our physical location will not stock 'sale' items. In-store 'sale' items are constricted to our two seasonal sales per year, and are built on a 'remainder' clause - meaning items available to purchase are only products physically in-store, and no additional supplier orders will be made to meet the needs of the consumer.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.



The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note that orders paid for (and refunded) by PayPal may take upwards of 21-days to clear back to your account.


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